Pitesti Rentacar - Frequent Questions
Which are the general rent conditions?
The terms and conditions for rent are in conformity with the rent contract concluded and signed by the both parties.
Where is this rent-a-car contract concluded?
The rental is concluded at the headquarters of SC TERRA AUTO SERVICE SRL
Which are the documents necessary for the rent?
For natural persons
- Identity card
- Driving license for at least 2 years and minimum 21 years old.
- Registration certificate
- Company’s stamp
- Rent order from the company, signed and stamp
- Mandate (power of attorney) for the person named to sign the contract and takes over / hands in the vehicle.
Which is the minimum rent period?
The vehicles can be rented for a minimum period of 24 hours.
What is the taking over procedure?
The vehicle is handed in and taken over against a taking-over protocol which belongs to the rental agreement, as annex. The vehicle is handed in and must be taken over with a full fuel level. The price for the fuel consumed during the rental period is paid by the client. For warranted reservations there shall be paid an amount in advance equal to half of the total rental amount, and the difference shall be paid when the vehicle is picked up. The delivery and handing in of the vehicle shall be done at the place, date and hour commonly agreed upon during the conclusion of the contract.
What is the warranty?
At the conclusion of the contract, there shall be paid a warranty, depending on the vehicle’s type. This can be paid cash, by credit card or by bank transfer. The warranty shall be paid back to the client when the vehicle is handed in, in conformity with the annex.
Which are the rental prices of the cars?
The prices are given in EURO, do not include VAT and are payable in RON at the BNR exchange rate of the day + 2%. The payment is done when the vehicle is rented, cash, by credit card or by bank transfer.
Are the vehicles ensured?
The vehicles are RCA and CASCO ensured, against accident or theft by respecting the insurance conditions. The elements and the parties which are not included in the insurance are mentioned within the rental contract.
What happens in case the client cannot use the rented vehicle due to reasons which are operator’s responsibility?
The client may choose from the following alternatives:
- He may prologue the rental period for the same vehicle with a term equal to the misuse period;
- He may continue the contract with another vehicle let by the operator
- He may request the pay back of the unconsumed part of the rent amount
How can I proceed when leaving the country?
In order to be able to leave the country with the vehicle, the following procedures shall be observed:
- Leaving the Romanian territory with a rented vehicle shall be done only upon the operator’s agreement
- Leaving the Romanian territory with a rented vehicle without the operator’s agreement is a crime, the operator has the right to cover his material prejudice, together with the retain of the warranty amount, by doubling the rental price and by applying a penalty of 2000 EURO
What can I do in case of accident?
The client must respect the following:
- To inform immediately the operator regarding the causes, circumstances and the nature of the damages
- To talk to the operator in order to find optimal solutions in case of road incidents. As a rule, in case of severe damages, the operator shall go to the place of the event, except for the cases when the distance from the headquarters of the operator and the place of the event does not allow the latter’s travel in due time
- To let the Police know immediately, the fireman’s units or other search organisms, upon case, requesting the drawing-up of the papers regarding the causes and circumstances that led to the event
- To keep intact both the repairing proof and the handing - over protocol issued by the Police in order to hand them in to the operator.
Are the any supplementary services?
Supplementary taxes shall be asked for:
- Renting the cars together with a driver
- Renting child seat, GPS system, snow chains, handing in / taking over the vehicle in other cities
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